FAQ's

The best way is to call us directly on 0118 466 1516 , or use our web chat or simply fill out our flight inquiry form flight-inquiry and one of our agents will get back to you.

Yes it is. We are UK based company with company number having registered office at Office 41, 105 London Street,Reading, England, RG1 4QD. We are a member of PTS(protected trust services), hence providing maximum financial secuirty to our clients. Our PTS registeration number is 5735 which can be verified at consumer/assistance-we-offer/check-a-member

To find out more on PTS please visit:

services/consumer-protection

For booking over the phone you can provide us with customer information i.e name, email, phone number and date of birth of the passenger or passengers. This information is used to book your flight and a confirmation email is sent to you. After you verify the booking details you can pay either by a bank transfer or through your card via e-pay link and that's it. The e-ticket is emailed to you within the same business day however if you would like the ticket to be sent early then please let our representative know.

Usually, we have access to better fares than you can get online. We are consolidators and source these fares at bulk rates.

Plus, due to our volume of sales, we are given discounts and have availability to fares and seats that may not be available on some online portals.

If you wish to amend a booking/order or wish to enquire if a specific change can be made, then please get in touch with our teamfor further assistance on info@travelkingdom.co.uk

We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge. In case of any additional cost involved, it will be advised before any amendment occurs.

It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply). When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please immediately contact our team member for the correction. We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.

Please note that lower priced tickets are mostly non-refundable, but in some cases, airlines will charge a cancellation fee if you wish to cancel your booking. However, we recommend that you take out adequate travel insurance before booking to avoid any extra deduction. All cancellations must be sent in writing to info@travelkingdom.co.uk

A typical airline reservation takes 8 to 18 weeks to process, depending on where you book and when you travel. We handle the whole process from our end to ensure you receive your refund as quickly as possible. Once we have received the money, and we have processed it, you will receive it. This varies depending on the airline and due to the pandemic, there are still delays with us receiving refunds, However, we do take the stress away by chasing the airlines for you.

You can call our 24/7 helpline on 0118 466 1516 ,, or you can whatsapp us on 0118 466 1516 ,or you can get in touch via online chat. For emergencies please contact us on this number 0118 466 1516 , and email manager:sheraz@indigotravel.co.uk